krekay's Privacy Policy

krekay (https://krekay.cam) is a safe and reliable online betting and casino platform in Bangladesh. We take our users' privacy very seriously and through this privacy policy we want to clearly inform you how we manage your information.

This privacy policy applies to all services, the website and the mobile version of the krekay platform. When you create an account on krekay, log in or use any service, you are considered to have agreed to the terms of this policy.

This policy is effective from January 2026 under Bangladesh Standard Time (BST, UTC+6). We recommend reading this policy together with our Terms and Conditions page.

krekay collects various types of information that are necessary to provide you with the best service. The categories of information collected are listed below:

A. Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID number or passport number (where applicable)
• Email address
• Mobile number

B. Financial Information

• bKash, Nagad or Rocket account number (for transaction processing)
• Deposit and withdrawal history
• Transaction records and timestamps

C. Technical Information

• IP Address
• Browser type and version
• Device information (operating system, model)
• Login time and date
• Activity logs on the platform

D. Gaming Activity Information

• Game play history
• Bet amounts and results
• Bonus and reward usage information
• Preferred game categories

krekay collects information in the following ways:

Directly Provided Information

When you register on krekay, update your account or contact our support team, you provide information directly. This information is essential for verifying your account and delivering our services.

Automatically Collected Information

When you use the krekay platform, certain technical information is collected automatically. This includes information collected through cookies, log files and web beacons. This information is used to improve your experience and ensure the security of the platform.

Information from Payment Providers

When transactions are completed through payment methods such as bKash, Nagad and Rocket, the information needed to confirm those transactions reaches us. This information is used only for transaction processing and fraud prevention.

krekay uses your information only for the purposes listed below. We take the greatest care of your information and it is not used for any unauthorized purpose:

• Account Management: To create, verify and keep your account secure.
• Service Delivery: To operate gaming, betting and payment services smoothly.
• Identity Verification: To complete the KYC (Know Your Customer) process and prevent fraud.
• Customer Support: To resolve your issues and provide assistance through live chat.
• Communication: To inform you about important updates, transaction confirmations and policy changes.
• Security: To detect and prevent account hacking, money laundering and other irregular activities.
• Responsible Gaming: To monitor your gaming habits and ensure responsible gaming.
• Service Improvement: To analyze user experience and further improve the platform.
• Legal Obligations: To comply with applicable laws and regulations.

krekay uses industry-standard security technology to protect your information. Our platform is secured through SSL (Secure Socket Layer) encryption, which keeps all your data transfers completely safe.

Technical Security Measures

• Use of 256-bit SSL encryption technology.
• Data stored in secure data centers.
• Regular security audits and vulnerability testing.
• Two-factor authentication option.
• Suspicious login attempt detection and blocking system.

Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Financial transaction information is retained for the long term in accordance with regulatory requirements.

Internal Access Controls

Only authorized personnel among krekay's staff may access your information where necessary. All staff are bound by strict confidentiality agreements and receive regular training.

krekay never sells or rents your personal information. However, in certain specific circumstances we may share information with third parties:

Payment Processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad and Rocket. This information is used only for financial transaction processing.

Game Software Providers

Technical information necessary to operate gaming services may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe. They are required to comply with our privacy standards.

Legal Requirements

Information may be provided in compliance with the law in response to court orders, legal investigations or requests from regulatory authorities. In such cases we always seek legal advice and make every effort to protect your privacy as much as possible.

Business Transfers

In the event of a sale or merger of any part of krekay's business, user information may form part of the transferred assets. You will be notified in advance in such cases.

The krekay website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and the core functionality of the platform.
• Functional Cookies: Used to remember your preferences (such as language and game filters).
• Analytics Cookies: Used to measure platform usage and improve our services.
• Security Cookies: Used to detect fraudulent activity.

Cookie Controls

You can block or delete cookies by changing your browser settings. However, blocking essential cookies may cause some platform features to not work properly.

krekay respects your rights regarding your information. Your rights are described in detail below:

Right to Access Information

You can contact us at any time to find out what information we hold about you. We will provide a copy of your information within a reasonable time.

Right to Correct Information

If any information we hold about you is incorrect, you may request that it be corrected. We will update the information after appropriate verification.

Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

Right to Data Portability

You may request your information in a standard, machine-readable format.

Right to Object

You may object to the processing of your information for certain purposes. We will give your objection proper consideration.

To exercise these rights or for more information, please contact us at [email protected] or through 24/7 live chat.

krekay is only for those aged 21 or above. We do not under any circumstances collect information from minors or provide services to them.

An age verification process is completed at the time of registration. If we learn that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.

krekay reserves the right to amend or update this privacy policy as needed. We will notify you in advance of any significant changes.

Notice of policy changes will be provided through the following means:

• A notification will be sent to your registered email address.
• A notification will be displayed on the website's home page.
• The "Last Updated" date on this page will be changed.

If you continue using krekay after the changes take effect, you will be considered to have agreed to the new policy. If you do not agree to the new policy, you may request that your account be closed.

If you have any questions, feedback, or complaints regarding this privacy policy, please get in touch with us. Our privacy team will review your request accordingly.

Requests related to our privacy policy are typically responded to within business days. For urgent matters, use our 24/7 live chat. For more detailed information, please visit our FAQ page.